Refund Policy

Last updated: 30 June 2026

1. Our Guarantee

We stand behind IceQL. If the App does not work as described or you are not satisfied for any reason, we offer a 14-day money-back guarantee from the date of purchase.

2. How to Request a Refund

To request a refund, simply email us at [email protected] with:

• The email address used at checkout.
• Your order / transaction ID (from your Paddle receipt email).
• A brief description of the issue (optional, but helps us improve).

We will process your refund within 3–5 business days. The refund will be returned to the original payment method.

3. Eligibility

Refunds are available if:

• You request it within 14 days of the purchase date.
• Your purchase was made directly through our checkout (powered by Paddle).

Purchases made more than 14 days ago are generally not eligible for a refund, but please reach out — we'll do our best to help.

4. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. We can almost always resolve the issue faster directly. Chargebacks incur fees that hurt small independent developers.

5. Payment Processor

Payments are processed by Paddle, our Merchant of Record. Your refund will be handled through Paddle and will appear as a reversal of the original charge.

6. Contact

Questions about this policy? Email: [email protected]

Related policies: Privacy Policy · Terms of Service